Refund policy
Effective Date: August 22, 2026
Return Window
We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging with tags attached.
Non-Returnable Items
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Final sale items
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Intimate apparel
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Gift cards
How to Initiate a Return
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Email support@neony.store with your order number
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We'll send you a return authorization and instructions
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Ship the item back to our address
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Refund processed within 5–7 business days of receiving the return
Refunds
Approved refunds are issued to the original payment method. Shipping costs are non-refundable.
Exchanges
We offer exchanges for different sizes or colors, subject to availability.
Contact
| 🌐 Website | neony.store |
| support@neony.store | |
| 📞 Phone | +1 234-877-6756 |
| 📍 Address | 5809 Raven Dr Charleston west virgina 25306 united states |
| 🕐 Hours | Mon–Fri, 9 AM – 6 PM EST |